Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you may return your item(s) within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note that shipping charges are non-refundable.

The returns policy may vary during promotional periods. Please review the applicable terms and conditions of the promotion before placing your order.

For the return or exchange of Aorave products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (excluding Black Friday and other promotions)

To initiate a return, please contact support@aorave.com to request your return label. Please include your order number and the item(s) you wish to return. Upon receipt of your email, we will provide you with the next steps.

Return Warehouse Address

Room 1209, No. 9 Liu-chao Road, Yuhuatai District, Nanjing City
Phone: +86 133 6455 8599

Damaged Items

If your item(s) are received damaged, please send a photo of the damaged item along with your order number to support@aorave.com with the subject line: DAMAGED. This must be submitted within 14 days of receiving your order.

Items Not Received

If you have not received your full order, please contact us at support@aorave.com with the subject line: MISSING ITEM along with your order number.